Zoho Technical Support Engineer – Voice Support (Night Shifts), India
Zoho • Posted today
- Location
- India
- Experience
- Not stated on the listing
About the role
Zoho Corporation is hiring Technical Support Engineers for a full-time voice-based support role. You will talk to customers on the phone, both inbound (customers call you) and outbound (you call them), and help them solve problems with Zoho products. Customers can be international or domestic.
Please note: the listing says you should be willing to work night shifts.
What you will do
- Give voice support to international and domestic customers over the phone, on both inbound and outbound calls
- Build a friendly rapport with customers through clear, confident communication
- Focus on customer satisfaction and on solving the problem in the first contact
- Work with the technical team to get faster answers to technical issues
- Work with the technical content team to spot gaps in the help documentation
Who can apply
The listing does not state a qualification, an experience level or a city, so read the full page on Zoho's careers site before you apply. The role is full time and is not remote, according to the posting.
Skills that help
- Clear, confident spoken English and a pleasant phone manner
- Patience with customers and a habit of explaining things step by step
- Basic troubleshooting and a logical way of narrowing down a problem
- Comfort with night shifts
Good to know
- Job type: full time
- Salary and last date: not stated on the listing
- Zoho's usual hiring steps are described in our Zoho hiring process guide
How to apply
- Open Zoho's official careers page with the Apply Now button below
- Fill in the application form and attach your resume
- Keep your resume short and clear. Our fresher resume guide shows how
Preparation tips
- Practise speaking clearly and calmly. Our spoken English for interviews guide has exercises
- Read what the job looks like day to day in the technical support engineer roadmap
- Prepare for the HR round with the HR interview questions guide
- If you have a phone or video interview, see our virtual interview tips
Details come from the company's careers page, which lists few details for this role. Confirm eligibility, location and shift timings on the official page before you apply.